got a question?
Take a look at our Staff page and see which of our amazing clinicians appears to be the best fit for you. Then you can either request an appointment online or call to discuss with one of our scheduling coordinators.
We do accept most major insurance plans including Blue Cross, Cigna, Optum United, Aetna, Tricare, Humana, Medicare, and many more. Not all of our clinicians are in network with all plans. We will check your benefits prior to your first appointment to ensure we are in network with your specific plan.
We offer telehealth sessions via HIPAA compliant video platforms.
The initial intake session includes an introduction to therapy and a great deal of information gathering. Your clinician will be interested in hearing what brought you in for therapy and what your goals for treatment are.
No, we do not have anyone on staff who is able to prescribe medications. Medication can be a great addition to therapy. A primary care physician or a psychiatrist will be able to help determine if medication will be helpful for you. Your clinician will be happy to collaborate with your medication provider to enhance your treatment.
Most of the time, therapy sessions are about 53 minutes long and occur weekly. However, for some clients different durations or frequencies of appointments may be warranted. The stage of treatment and severity level of concerns may impact how often sessions should be. Your clinician will work with you to determine the best course of treatment.
Parental or guardian consent must be given before the clinician meets with the patient. Typically, the parent/guardian will attend the first session with the child. Depending on the clinician and child, it will be determined how often the parent/guardian attends sessions with the child. All parents/guardians are encouraged to play a part in their child’s mental health treatment plan.
Yes. We have several therapists on staff that offer couples, marriage, and family sessions.
Not on our website. We can take payments either in person or over the phone. We can send a PayPal invoice if you would like to make an online payment. Just email us at support@matonecounseling.com if you need an electronic invoice.
Like many things in life, the answer is that it depends… With insurance, the cost can be minimal. If you are paying out of pocket, it will generally range from $110.00 to $150.00 per session depending on the clinician you are working with. In some cases we can offer sliding scales. If finances are a serious concern, please ask about one of our interns who can provide quality care under the supervision of our clinical directors.
We adhere to strict HIPAA confidentiality laws for your protection as a client. If you are over the age of 18, you can fill out the Authorization for Disclosure of PHI (Protected Health Information) form and we will update your account. We would need this on file if you want any other person to be able to make or cancel appointments on your behalf or to discuss insurance or billing questions with any other person.
A co-pay is a set dollar amount (for example: $20) that you pay at the time of your appointment as determined by your contract with your health insurance plan. A deductible is an amount set by your insurance company that has to be met prior to your coinsurance kicking in…. meaning you have to meet this deductible before your insurance will start making any payments.
A psychological evaluation is a structured process that combines objective testing, clinical interviews, and behavioral observations to better understand a person’s cognitive, emotional, and behavioral functioning. The results help your psychologist arrive at an accurate diagnosis and build treatment recommendations tailored specifically to you. Learn more on our Psychological Testing & Evaluations page.
People pursue testing for many reasons — to better understand their own personality patterns and behaviors, to get answers when therapy or medication hasn’t led to progress, to figure out why a child is struggling in school, to check on a child’s developmental milestones, or to qualify for academic or testing accommodations. See our full breakdown of common reasons people seek testing.
We offer a wide range of assessments, including ADHD testing, autism spectrum evaluations, learning disorder/psychoeducational evaluations, developmental disability and delay assessments, early childhood developmental assessments, personality assessments, intelligence and gifted testing, school admissions and early entry kindergarten testing, and differential diagnostic assessments. Visit our testing services page for the complete list.
We provide psychological testing for individuals of all ages, from early childhood (2.5 years and up) through adulthood. This makes our evaluations useful for concerns ranging from early developmental delays to adult diagnostic clarity.
Yes. Schools, universities, and standardized testing organizations typically require evidence-based diagnoses before granting accommodations for conditions like ADHD, learning disorders, or anxiety. Our evaluations can confirm or establish a diagnosis and provide specific recommendations schools can use to support your child. Read more about testing for accommodations.
The process generally involves four steps: an intake session to gather history and determine which assessments fit your needs, a testing session (usually 1–4 hours, sometimes across multiple visits), a feedback session where you receive a full written report with results and recommendations, and post-assessment support if you have follow-up questions. Full details are on our testing process page.
Testing sessions typically run between 1 and 4 hours. Many clients only need a single testing appointment, though more complex evaluations may require multiple sessions.
You’ll attend a feedback session where your psychologist walks through a comprehensive written report, including your results, diagnosis (if applicable), and personalized treatment or accommodation recommendations. If questions come up afterward, you’re welcome to follow up directly with your psychologist.
Bring any previous evaluation records if you have them, since they help your psychologist assess the full picture. Come well-rested and after a healthy meal, since testing can be mentally tiring. If there are other important people in your life (teachers, family members) who could add helpful context, let your psychologist know — with your written consent, we can incorporate their input too.
Yes. We provide dedicated evaluations for both ADHD and Autism Spectrum Disorder, using objective, evidence-based tools to support an accurate diagnosis and next-step recommendations.
We offer psychological testing and evaluations at our South Charlotte, Cotswold, Central Asheville, South Asheville, and Hickory locations! Book an appointment or contact us to get started.
Most of the time, yes! Based on our value of accessibility, our psychologists are paneled with as many insurances as they can be! We are happy to help you look into your benefits and will provide an estimate for testing before the process begins. There are some instances where insurance deems testing to be “not medically necessary,” for example in cases of specific learning disorder or early kindergarten testing. We can help with payment plans, sliding scales, or low-cost intern assessment when possible.
Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review.
Your Rights:
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record:
• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Office Hours and Access to Support –
– 24 hour behavioral health support is provided by Atrium Healthcare Systems at 704-344-3223, Mobile Crisis, or 911
– All clients/patients are guaranteed access to a licensed or certified professional within 48 hours
Office Hours (By Appointment Only)
Monday through Friday 8 AM to 6 PM
Ask us to correct your medical record:
• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications:
• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.
Ask us to limit what is shared:
• You can ask us not to use or share certain health information for treatment
• We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.
• We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information:
• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you
asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice:
• You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy
promptly.
Choose someone to act for you:
• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about
your health information.
• We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated:
• You can complain if you feel we have violated your privacy rights by contacting us
• You can file a complaint with the U.S. Department of Health and Human Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting
www.hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.
Your Choices:
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us
what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation
• Include your information in a hospital directory
• Contact you for fundraising efforts
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes
In the case of fundraising: We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures:
How do we typically use or share your health information? We typically use or share your health information in the following ways.
Treat you
• We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
• We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
• We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
In all cases, including those listed below, if we have substance use disorder patient records about you, subject to 42 CFR part 2, we cannot use or share information in those records in civil, criminal, administrative, or legislative investigations or proceedings against you without (1) your consent or (2) a court order and a subpoena.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
• We can share health information about you for certain situations such as:
• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety
Do research
• We can use or share your information for health research.
Comply with the law
• We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
• We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
• We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
• We can use or share health information about you:
• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and
• We can share health information about you in response to a court or legal actions administrative order, or in response to a subpoena.
Our Responsibilities
• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing –except in the cases noted below. If you tell us we can, you may change your mind at any time. Let us know inwriting if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Information may be released without a client’s written consent under the following circumstances:
The client expresses serious intent to harm self or someone else
There is reasonable suspicion of abuse against a minor, elderly person, or dependent adult
Person is at risk of spreading or contracting a disease
There is reasonable suspicion that the patient may commit a felony
For billing purposes
A subpoena or court order is received.
It is determined that disclosure is in the best interest of the client for the purpose of filing a petition for involuntary commitment
Another health care provider is providing emergency medical services
As required to be reported to the National Instant Criminal Background Check System (NICS) for the purposes of conducting background checks
For approved research and planning, audits and statistical purposes
To the next of kin/family member when the provider determines it’s in the members best interest
Full description of client right to confidentiality and related exceptions can be found at
http://www.ncga.state.nc.us/EnactedLegislation/Statutes/HTML/ByArticle/Chapter_122C/Article_3.html
In compliance with ethical codes, including section 2.2 of the AAMFT Code of Ethics, when providing couple, family, or group treatment, your counselor will not disclose information outside the treatment context without a written authorization (except for situations noted above) from each individual competent to execute a release. The client agrees to this policy regardless of who is paying for services, and regardless of who is listed as the ‘identified patient’ for 3rd party payments.
Disability Rights Contact information: Phone: 919-856-2195 / Toll Free 877-235-4210 / TTY: 888-268-5525 /Fax: 919-856-2244 / Email: info@disabilityrightsnc.org / Address: 3724 National Drive, Ste 100, Raleigh, NC, 27612 http://www.disabilityrightsnc.org/
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site. This Notice of Privacy Practices applies to the following organizations – Matone Counseling and Testing / Cotswold Clinician Support Services.
