FAQs2021-01-29T22:50:56+00:00

got a question?

How do I get started with Therapy?2021-01-16T15:33:08+00:00

Take a look at our Staff page and see which of our amazing clinicians appears to be the best fit for you. Then you can either request an appointment online or call to discuss with one of our scheduling coordinators.

Do you accept insurance?2021-01-16T15:33:49+00:00

We do accept most major insurance plans including Blue Cross, Cigna, Optum United, Aetna, Tricare, Humana, Medicare, and many more. Not all of our clinicians are in network with all plans. We will check your benefits prior to your first appointment to ensure we are in network with your specific plan.

Do you offer online sessions?2021-01-16T15:34:13+00:00

We offer telehealth sessions via HIPAA compliant video platforms.

What happens in the first session?2021-01-16T15:34:34+00:00

The initial intake session includes an introduction to therapy and a great deal of information gathering. Your clinician will be interested in hearing what brought you in for therapy and what your goals for treatment are.

Does your staff prescribe medication?2021-01-16T15:35:03+00:00

No, we do not have anyone on staff who is able to prescribe medications. Medication can be a great addition to therapy. A primary care physician or a psychiatrist will be able to help determine if medication will be helpful for you. Your clinician will be happy to collaborate with your medication provider to enhance your treatment.

How long and how often are therapy appointments?2021-01-16T15:35:21+00:00

Most of the time, therapy sessions are about 53 minutes long and occur weekly. However, for some clients different durations or frequencies of appointments may be warranted. The stage of treatment and severity level of concerns may impact how often sessions should be. Your clinician will work with you to determine the best course of treatment.

If a patient is a minor, who needs to attend the intake and additional sessions?2021-01-16T15:35:39+00:00

Parental or guardian consent must be given before the clinician meets with the patient. Typically, the parent/guardian will attend the first session with the child. Depending on the clinician and child, it will be determined how often the parent/guardian attends sessions with the child. All parents/guardians are encouraged to play a part in their child’s mental health treatment plan.

Do you offer marriage or couples counseling?2021-01-16T15:36:11+00:00

Yes. We have several therapists on staff that offer couples, marriage, and family sessions.

Can I make session payments online?2021-01-16T15:36:34+00:00

Not on our website. We can take payments either in person or over the phone. We can send a PayPal invoice if you would like to make an online payment. Just email us at support@matonecounseling.com if you need an electronic invoice.

How much does therapy cost?2021-01-16T15:36:55+00:00

Like many things in life, the answer is that it depends… With insurance, the cost can be minimal. If you are paying out of pocket, it will generally range from $110.00 to $150.00 per session depending on the clinician you are working with. In some cases we can offer sliding scales. If finances are a serious concern, please ask about one of our interns who can provide quality care under the supervision of our clinical directors.

Why won’t you let my mom schedule an appointment for me or discuss my billing/insurance issues?2021-11-29T21:10:05+00:00

We adhere to strict HIPAA confidentiality laws for your protection as a client. If you are over the age of 18, you can fill out the Authorization for Disclosure of PHI (Protected Health Information) form and we will update your account. We would need this on file if you want any other person to be able to make or cancel appointments on your behalf or to discuss insurance or billing questions with any other person.

What’s the difference between a co-pay and a deductible, and what does that mean for me?2021-11-29T21:10:47+00:00

A co-pay is a set dollar amount (for example: $20) that you pay at the time of your appointment as determined by your contract with your health insurance plan. A deductible is an amount set by your insurance company that has to be met prior to your coinsurance kicking in…. meaning you have to meet this deductible before your insurance will start making any payments.

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