Insurance

At Matone Counseling and Testing, we work with all major insurance payers. The group is contracted with the following insurance companies:

  • Blue Cross Blue Shield – (All plans except Blue Local and Blue Value)

  • Cigna

  • Aetna

  • Optum

  • United

  • Medicare

  • Medicaid (Asheville and Cotswold locations)

  • Tricare

  • Bright Health

  • Carolina Behavioral Health Alliance (CBHA)

  • Humana

  • Medcost

Please note that not all of our clinicians are in network with all of the payers listed above, however we have several therapists that are contracted with each payer and are adding more all the time. We will let you know if your clinician is contracted with your plan at the time of scheduling.

If your insurance company is not listed, please mention it to your scheduler. We may be in the process of working out a contract with them.

Financial Policy

We accept Visa, MasterCard, American Express, Discover, cash, and checks.

Commercial Insurance Patients

Please remember that your insurance contract is between you and your insurer. We do check benefits as a courtesy prior to your first appointment, however insurance companies do not guarantee payment when they quote benefits. It is ultimately your responsibility to understand your plan benefits. You should contact your carrier directly to ensure you are aware of any limitations to your coverage. If your insurance company pays only part of your bill or rejects a claim, you are financially responsible for the remaining balance. Full payment of co-pays and co-insurance are due at the time of service. We do not carry balances. Outstanding balances must be satisfied prior to additional services being scheduled.

At Matone Counseling and Testing, we work with all major insurance payers.

Patient With No Insurance or Out of Network

Patients with no insurance or who hold out of network plans are required to pay in full at the time of service. We will provide appropriate documentation for clients wishing to file for out of network reimbursement.

Additional Fees

A one time intake and registration fee of $50.00 is charged to all new counseling clients at the time of scheduling. If you are not satisfied after your first session and don’t want to continue services, we will be happy to refund this fee.

A one time testing administrative fee of $175.00 is charged for all psychological testing cases. This is non refundable if testing is administered and it cannot be billed to insurance. We are one of the few practices in town that accept insurance for a full range of psychological testing services. This fee covers the significant costs associated with testing that aren’t covered by insurance.

Administrative and enrollment fees are waived for Medicaid clients.

Cancellation Policy

If you cancel your appointment you must provide 24 hour notice or a $99 cancellation fee will be charged.  Please note that this policy is strictly enforced.

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