At Matone Counseling and Testing, we work with all major insurance payers. Our providers are contracted with a variety of the following insurance companies:

  • Blue Cross Blue Shield – (Most plans accepted excluding Blue Local, Blue Value, Blue Home, Blue Essentials )

  • Cigna

  • Aetna

  • Optum

  • United

  • Medicare

  • Ambetter

  • Medicaid (most plans)

  • Tricare

  • Carolina Behavioral Health Alliance (CBHA)

  • Humana

  • Medcost

  • Friday Health Plans

Please note that not all of our clinicians are in network with all of the payers listed above, however we have several therapists that are contracted with each payer and are adding more all the time. We will let you know if your clinician is contracted with your plan at the time of scheduling.

If your insurance company is not listed, please mention it to your scheduler. We may be in the process of working out a contract with them.

Medicaid Plans

We have limited availability for clinicians who accept our Medicaid plans. The plans that some of our clinicians accept include: Carolina Complete, Amerihealth, Partners, Alliance, Vaya.

Financial Policy

We accept Visa, MasterCard, American Express, Discover, cash, and checks.

Commercial Insurance Patients

Please remember that your insurance contract is between you and your insurer. We do check benefits as a courtesy prior to your first appointment, however insurance companies do not guarantee payment when they quote benefits. It is ultimately your responsibility to understand your plan benefits. You should contact your carrier directly to ensure you are aware of any limitations to your coverage. If your insurance company pays only part of your bill or rejects a claim, you are financially responsible for the remaining balance. Full payment of co-pays and co-insurance are due at the time of service. We do not carry balances. Outstanding balances must be satisfied prior to additional services being scheduled.

At Matone Counseling and Testing, we work with all major insurance payers.

Patient With No Insurance or Out of Network

Patients with no insurance or who hold out of network plans are required to pay in full at the time of service. We will provide appropriate documentation for clients wishing to file for out of network reimbursement.

Additional Fees

A one time intake and registration fee of $60.00 is charged to new counseling clients at the time of scheduling. If you are not satisfied after your first session and don’t want to continue services, we will be happy to refund this fee.

A one time testing administrative fee of $250.00 is charged for psychological testing cases. This is non refundable if testing is administered and it cannot be billed to insurance. We are one of the few practices in the state that accept insurance for a full range of psychological testing services. This fee covers the significant costs associated with testing that aren’t covered by insurance.

Administrative and enrollment fees are waived for Medicaid clients.

Cancellation Policy

If you cancel your appointment you must provide 24 hour notice or a $110 cancellation fee will be charged. Please note that this policy is strictly enforced.

No Surprise Act and Right to a Good Faith Estimate

CareCredit is a health and wellness credit card with flexible financing options so you can pay over time for care you want or need.

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GET STARTED – 704.503.8196
GET STARTED – 704.264.2973
GET STARTED – 828.333.9320
GET STARTED – 828.333.9320
Get Started – 828.333.9320
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