Matone Counseling and Testing provides compassionate care to the community by empowering great clinicians to provide diverse services.
Empowering Great Clinicians: Like many group private practices, our clinical staff are mostly independent contractors. This gives them the flexibility to set their own schedules and rates while determining their own courses of treatment. We believe in the power of exceptional clinicians to make a positive impact on the lives of those they serve. Through ongoing support, professional development opportunities, and a collaborative work environment, we foster a culture of empowerment. By investing in our clinicians’ growth and well-being, we ensure that they can deliver the highest quality and compassionate care to our clients.
While they are legally independent entities, they are not alone. The company provides tremendous operational support in the way of scheduling clients, billing insurance, dealing with paperwork, and ensuring client data is handled in a HIPAA compliant manner. Our operations team consists of eight professionals who are dedicated to ensuring that clinicians are shielded as much as possible from administrative tasks that get in the way of their ability to do what they do best – help people. Our operations team even has its own Mission Statement – To be of service to those who serve.
Is our staff “Great”? We think so. We are highly selective about who we contract. Less than 10% of applicants that apply are hired. Take a look at our staff page and learn more about them. We know you’ll be impressed!
Provide Diverse Services: Our psychological and counseling staff consists of over 50 providers treating all ages and most issues. It is rare that we must refer out because we lack the expertise on staff to work with a given client. It happens from time to time when our schedules are too full, but we generally have someone on staff that can work with whatever it is that a client calls in about. We know we are doing something right when a family is working with multiple staff members. It is not uncommon for one clinician to provide couples counseling while another clinician is working with one of the individuals in the relationship or one of the family’s children. We also have the unique ability to provide both counseling and psychological testing under the same roof. This enables us to eliminate complicated referral processes in many cases.
Compassionate Care To Our Community: We grew up in Charlotte. We met at East Mecklenburg High School just a few miles from Charlotte’s Cotswold office. We bought a house in the Asheville area when we decided to open an office up there. It is vital to us that we serve the entire population that surrounds our offices and we have worked hard to develop relationships with the people and the institutions that make these communities great. If you spend any time with our management team, you will hear the word “accessibility” more than once. It is why we accept almost every insurance plan. It is why we have two Spanish speaking counselors and a bilingual scheduler on staff! It is why we are contracted with Medicaid. We serve clients from every part of the socio-economic spectrum and it’s always going to be the way.
We aren’t just counseling professionals in the field… We’ve been clients that needed behavioral health support for our family. We know what it’s like to struggle to find quality counseling services when your insurance plan has limitations. We also know why a lot of group practices refuse to deal with insurance. Accepting insurance is an expensive process for the company. It makes our business far more complex than it should be. But we’re always going to do it because if we don’t, we lose our ability to serve a significant portion of the population in the communities that we love.
We want to make a difference in the lives of others, by showing compassion in the Charlotte and Asheville communities, not just in the way of our counseling services. Each year we support charities and non-profit organizations by sponsoring, volunteering, and donating to them. These include various mental health awareness and prevention programs, substance use prevention or treatment organizations, youth programs, LGBTQ+ organizations, and cancer foundations.